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FAQs

HOW DO I MAKE A PURCHASE

Shopping at MISHA LAKHANI is easy:
  • Use the CLOTHING, WHAT'S NEW and FEATURES links.
  • Once you have found an item, choose your size and click on the ‘ADD TO BAG’ button on the product page.
  • Review the items in your shopping bag by clicking the ‘MY BAG’ link at the top of the page.
  • Click on ‘CHECKOUT’ to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at MISHA LAKHANI without creating an account.  However, register with us and you’ll be able to enjoy the following benefits:
  • Track your order and review past purchases.
  • Save your address and card details so you can shop even quicker next time

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
For queries and more information please feel free to contact us at  info@mishalakhani.com

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.
Please note, for security reasons we are unable to send your old password via email.

WHAT PAYMENT METHODS DOES MISHA LAKHANI ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept all credit/debit cards powered by Visa, MasterCards, American Express, Maestro and JCB cards.
You can also choose to pay with PayPal. All payments are processed through a secure checkout system.

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

By default you are charged in US Dollars.

WHICH COUNTRIES DOES MISHA LAKHANI SHIP TO?

 MISHA LAKHANI ships worldwide.

DOES MISHA LAKHANI SHIP TO INDIA?

All orders shipped to India are shipped via Dubai, UAE.

CAN I PAY FOR MY ORDER WITHIN INDIA?

Payments can be made in Bombay & Delhi. Please contact our customer care line +92 322 2629181 to coordinate. 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Orders are delivered within 3-5 working days from the date you place your order.

Please note, during the holiday season, processing and shipping may take longer than 3-5 working days.

 

Shipping charges

  • Domestic - $3 
  • International - $20 
  • North America - $35 

 

During free shipping promotions, the delivery cost will not be added to the total.

DO YOU OFFER SAME DAY DELIVERY?

We currently do not offer same day delivery

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

Shipping charges do not include the applicable import duties or taxes that are due upon entry into the destination country.
All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery.
Please contact your local customs office for more information

DOES MISHA LAKHANI SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order.
If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED? 

Your order can be cancelled within 24 hours of purchase.
However, we are unable to combine orders or add pieces to an existing order once it has been placed.
We are unable to change the size and billing address once an order has been placed.

HOW CAN I TRACK MY ORDER?

 Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

Contact: +92 322 2629181 | info@mishalakhani.com

HOW DO I RETURN OR EXCHANGE AN ITEM?

Your order can be cancelled within 24 hours of purchase. However, after that time period no refunds or exchanges are permitted. 
For more information please read our Refund Policy 

CAN I MAKE CUSTOMIZATIONS TO A 'BY ORDER' PRODUCT?

Minor customizations such as sleeves and length adjustment can be made. Mention such adjustments in the comment box upon checkout.
 

CAN I PLACE A CUSTOM ORDER?

For international clients, we offer a bespoke bridal / trousseau service. To schedule a skype appointment please contact us:

Whatsapp +92 322 2629181 | orders@mishalakhani.com | Skype ID misha.lakhani

To schedule an in-store appointment, please contact our stores:


Karachi +92 321 2067673 | +92 21 35821030

Lahore +92 321 8200302 | +92 42 35756322

 

This is true couture at it's best with the highest possible quality and service! From the team at Misha Lakhani, we hope to be part of your special day.

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